Order Entry Supervisor

Careers close to home and your heart 

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

Summary

The Front End Supervisor oversees and supervises the obtainment of patient and order information. Enters information into the order entry system.

Duties and Responsibilities

• Manages the complete entry of physician information into the system.
• Oversees the entry of new medication orders and refills.
• Supervises the sorting of orders obtained from fax machines.
• Coordinates and manages the preparation of invoices, shipping documents.
• Receives and responds to escalated customer complaints and/or issues.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Directs specified departments to prepare and ship orders to designated locations.
• Checks inventory records to determine availability of requested merchandise.
• Supervises the review of orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Maintains accurate, detailed reports and records.
• Minimal travel including overnight stay as necessary.
• Meets Expectations of Excellence for position.
• Supports facilities, departmental goals and the overall objectives of the Company.
• Complies with all laws, regulations and standards of ethical conduct.
• Performs all job duties with a friendly positive and team-oriented approach.
• Complies with all Company policies, procedures, rules and standards.

• High School degree or equivalent. Associates degree preferred.
• Certified Pharmacy Technician preferred

Experience:

• Three (3) to five (5) years’ order entry, sales, or service center experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
• Three (3) years supervisory experience preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.