Customer Care Rep

Careers close to home and your heart 

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

This position will work closely with the 3rd shift pharmacist following up on customer phone calls after hours and must possess effective and professional communication skills.  Background in long-term care is preferred.

• This position requires good phone etiquette, organizational skills, and the ability to multi-task and pay close attention to detail.
• Will perform designated pharmacy compliance tasks assigned to the position.
• Provide support to 3rd shift pharmacist and pharmacy team as delegated.
• Ensure that our customers are the first priority on 3rd shift.

Pharmacy technician certification is required within 90 days of hire for this position.

Candidates must be a friendly and hard working person who works well independently and as part of a team.  Good organizational skills, knowledge of prescription terminology, and the ability to prioritize and multi-task in a fast-paced and changing environment is required.  New hires who are not certified will have 90 days to obtain certification.  Ability to work and communicate well with others to ensure the success of the company is a must.

• Detail oriented
• Customer service skills
• Telephone etiquette skills
• Able to sit for long periods of time
• Available to work overtime when needed
• Knowledge of medical language and abbreviations
• High school diploma or GED

*CB103

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